Personal care support services.

Help you with everyday tasks and essential needs to maintain your independence.

Personal care support from the comfort of your own home.

Our dedicated team provides comprehensive personal care services in the comfort of your home. From dressing to specialised care, we prioritise your well-being while you stay in familiar surroundings.

Familiar care staff to put you at ease.

We prioritise your peace of mind by providing familiar care staff who understand your needs. Having consistent and friendly faces by your side could ensure your personal experience, allowing you to focus on enjoying life to the fullest.

Visits tailored to your personal care plan.

Each visit from our dedicated team is customised to match your unique care plan. Whether it's daily routines or specialised assistance, our goal is to provide comprehensive support that enhances your well-being and comfort.

What is personal care?

Personal care encompasses a range of essential services that prioritize older Australians well-being and comfort. From assistance with personal hygiene, shopping, and dressing to medication reminders and mobility support, personal care caters to the unique needs of older Australians requiring extra attention.

Our caring and customised approach fosters independence, dignity, and an improved quality of life. With a wealth of experience in supporting elderly Australians through their Home Care Packages, we prioritize placing our clients firmly at the heart of their personalised care journey. We’re dedicated to delivering compassionate care to ensure you live in care with dignity and happiness.

Personal home care solutions.

You can choose from the following personal care services to help you with your everyday tasks. Every service you received will be included in your comprehensive care plan.

Shower Assistance

To assist with your personal hygiene and health.

Dressing Assistance

To help you get dressed or undressed when needed.

Continence Support

Involves assistance and strategies to manage bladder and bowel functions effectively.

Eating & Drinking Assistance

Provide assistance and strategies to ensure proper nutrition and hydration.

Mobility Support

To assist with your social outings and shoppings. Help you to move around and ensure you can have a socialised life.

Medication Prompting/Management

Remind you to take your medication on time to ensure you fight illness while receiving in-home care.

Personal Grooming

To assist with your appearance and maintain cleanliness.

Bathroom Assistance

Aid and guidance from carers to support you in using bathroom facilities and maintaining personal hygiene.

Care Management

Providing personal care guidance to meet your unique needs.

We provide aged care support to homes around NSW.

We provided amazing personal care services to clients throughout New South Wales. From Port Macquarie down to Sydney, we are committed to providing local personal care to our clients across this great state. Whether you are regional or live in a main city we cater your services to your unique needs and ensure we give you the local support you need to continue living safely and happily with your loved ones at home.

Our service areas.

How to get started.

Have you been approved to receive some aged care support? Home Care Packages are an initiative created by the Australian government designed to assist with the cost of aging in your home. This funding can go towards supports, services and equipment to assist with your specific care needs and help with the cost of these items. Getting started is simple, wherever you are in your home care journey, we can help.

Want to find out more?

Need to get Assessed? We can help.

We help older Australians and their family every day with navigating the aged care industry. We know that it can be confusing, so we help guide the way and explain the simple steps to get assessed for some help at home.

Want to get started? Give us a call today and we can help guide you through this process.

What are the different Home Care Package levels.

Levels	Care Needs	Funding
Level 1	Caters for people with basic care needs.	$10,271
Level 2	Caters for people with low level care needs.	$18,064
Level 3	Caters for people with intermediate care needs.	$39,311
Level 4	Caters for people with high level care needs.	$59,594

Wondering what the different levels of Package are? Each level is designed to offer a different amount of care and funding based on your specific needs.

We charge a transparent combined fee of 28% of your Home Care Package for care and package management. To demonstrate how many more hours of care services you could be receiving from your current Home Care Package, we’ve put together a handy comparison between myHomecare and Other Providers.

The myHomecare difference.

Wondering how we compare to other Home Care Package Providers? At myHomecare we pride ourselves on the quality of care that we deliver to our valued clients. Here’s what you can expect with us.

Guaranteed quality

With us you can expect premium care with satisfaction. Whether that be from your dedicated Care Manager or the expert team delivering your care services, we are focused on exceeding your expectations.

Local to you

Delivering expert local care and services across the Central Coast, Coffs Harbour, Hunter Valley and Port Macquarie regions. That means we pair you with a team who are in your community and can better understand your needs.

30+ years of experience

Through decades of practice, we have learnt how to exceed expectations. You can benefit from our wealth of experience.

Trustworthy advice

Speak to a team who will truly listen to your needs and provide you with expert guidance to help deliver them.

Excellent customer service

We provide you with respectful, honest, open communication. We are accountable to each other and to our clients.

Dedicated care manager

Your trusted Care Manager is there to help you on your Home Care Package journey. Your Care Manager will even come and visit you.

Hear what our clients think about their help at home.

Meet Daniel
Hunter Valley, NSW.

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Find a dedicated care manager in your local area.

We have skilled and friendly Care Managers in your local area there to assist you with receiving personal care. Whether you need companionship, home modifications or domestic assistance like social outings, your dedicated Care Manager will listen to your needs and find the best standard of services to meet them.

Meet some of our key team members.

We are myHomecare, your partner in care. Our team are experts in the industry. They live local to you and are able to truly understand what you need to continue living in your own home. We are passionate about providing excellent customer service and the highest quality of care. We take the time to understand what care you need now and into the future and help you as your care needs change.

Meet Steven
General Manager

Steven joins myHomecare after a rewarding career break with his two kids. He is a Registered Nurse and has worked in Residential Care for the past 12 years.

Meet Daniel
Administrator

“The team and the clients are the reason I learnt so quickly and felt incredibly comfortable in the role in a short amount of time.”

Meet Jane
Registered Nurse

Jane is a talented Registered Nurse who has been providing outstanding assistance to our amazing clients. She also helps guide other staff and is an amazing mentor.

Outstanding Support from Our Personal Care Team.

We are committed to providing premium support to our clients. Our team are highly trained and friendly and live by our C.A.R.E. values: Courage, Action, Reliability and Empathy. We treat our clients with the upmost respect and compassion and understand the privilege that is caring for older Australians in their own homes.

What to expect from our personal care team

Our dedicated personal care team is committed to providing exceptional assistance tailored to your unique needs. From personal hygiene, dressing to post operative care, medication management and mobility support, our carers are equipped to ensure your well-being and comfort. Expect personalised care plans, regular communication, and a warm, respectful approach that focuses on enhancing your quality of life. With your goals at the forefront, our skilled team strives to empower you or your loved ones to maintain independence and enjoy a fulfilling life.

Length and frequency of visits

Every visit from our team is thoughtfully tailored to adhere to your care plan. With a deep understanding of your unique needs and preferences, we ensure that each interaction addresses your specific requirements. From daily routines to specialised assistance, we covered comprehensive support that enhances your well-being and comfort. Count on us to deliver care that is as unique as you are, with every visit reflecting our commitment to your individualised care journey.

Creating your personal care plan

Our process of creating your personal care plan is a collaborative journey. We begin by understanding your individual needs, preferences, and goals. Through open communication and careful assessment, we develop a comprehensive care strategy that encompasses everything from daily routines to specific medical requirements. Your input is invaluable as we fine-tune the plan to ensure it aligns perfectly with your lifestyle and aspirations. We’ll also get your families involved in this planning as their input is also a valuable resource for us to meet your needs.

How to get started with myHomecare

Initiating your path to exceptional care is simple and seamless. Begin by reaching out to us, our friendly team is here to guide you through the process, answering any questions you may have. We’ll schedule a personalised consultation to understand your needs and preferences for your personal care services. With your insights, we’ll create a tailored care plan that aligns perfectly with your requirements. From there, we’ll match you with a dedicated care manager who shares your values and goals. With myHomecare, taking the first step towards comprehensive care is the start of a meaningful partnership dedicated to your well-being and happiness.

FAQs.

Navigating the Aged Care system can be confusing! That’s why we’ve put together a list of frequently asked questions to help keep you informed. If you have a question that’s not on this list, feel free to call our expert team and they can help guide the way.

What’s the difference between HCP and CHSP?

Depending on if you receive CHSP or an HCP the charges and support you receive will be different. We can help and assist you with either initiative. If you receive CHSP you will pay subsidised fees for specific services, whereas with a HCP you will have a pool of funds to go towards the services you need at home, and the cost for these services will come out of your HCP. Typically with a HCP you won’t need to pay anything out of pocket except an income tested fee if you are eligible. Our team can help explain the income assessment and what’s needed to determine your eligibility for this.

What is a Home Care Package?

A HCP is a subsidy provided to an HCP provider by the Australian Government HCP Program to help pay for the costs of in-home services to allow people to stay independent in their own home as long as possible.

There are four levels of HCP designed to give the care needed:

Level 1 – supports people with basic care needs
Level 2 – supports people with low-level care needs
Level 3 – supports people with intermediate-care needs
Level 4 – supports people with high-level care needs

What is a Referral Code?

A Referral Code is a 1- unique number that My Aged Care provides you with when you are assigned your HCP. This code allows the company of your choice to trigger your funding once you sign with them. If you switch Providers you will need to call My Aged Care to request them to reactivate your Referral Code.

How do I switch Providers?

Switching Providers is easy with us. If you’re with a team and you aren’t happy with the quality of care and support you are currently receiving, we highly recommend reaching out today on 1300 203 903 to discuss your situation with our friendly team.

We are happy to offer free consultation, explain the process and provide you with resources to make the journey as seamless as possible.

Contact.

Want to get some personal care services started now? Our expert team can help guide you through the journey. We have decades of experience helping older Australians get more premium care and support at home. Don’t wait to get the care you need, we can help you today.

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1300 203 903