Commonwealth Home Support Programme (CHSP)

September 5, 2020

At myHomecare we understand there may be times in our life when we may need a little help. This may be to get the day started, getting out and about or help around the home. CHSP works by maximising independence through an individualised and enablement-focused range of services and supports to enhance your quality of life in your own home. As a leading provider myHomecare has been approved by the Government to deliver subsided care and services.

Who can access CHSP?

Eligibility for this program is based on your support needs and age. If you’re having trouble with everyday tasks and feel that a little support could improve your health and wellbeing, CHSP could be right for you.

To be eligible for this program, you must be aged:

  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless, or at risk of being homeless.

A face-to-face assessment will determine eligibility and ensure that the right services are made available to those that need them. If your needs are more complex, a Home Care Package could be better suited to you.

What CHSP services can myHomecare provide?

Services that keep me well and independent

  • Meals and other food services: Pre-made meals and help with food preparation
  • Personal care: Help with showering, self-care, hygiene and grooming
  • Nursing: Help with medicines, telehealth support
  • Allied health & therapy services: Health and therapy services e.g. podiatry and occupational therapy
  • Specialised support: Help for people with a particular condition e.g. vision, dementia
  • Respite care: Care for you while your carer takes a break

Services that keep me connected with my community

  • Transport: Community transport or vouchers to attend appointments or activities
  • Social support: Contact and company with others e.g. social groups

Services that keep me safe in my home

  • Domestic assistance: Help with basic chores around the house
  • Home maintenance: Help with keeping your home and garden safe
  • Home modifications: Changes to your home to improve safety and access e.g. ramps and rails
  • Goods, equipment and assistive technology: Items to help you get around or adapt e.g. walking frame, shower chair

How soon will I have to wait until I can get some help at home?

After you have been assessed by My Aged Care you will be provided with a reference code which we can use to access your assigned care. Depending on your individual needs will arrange to complete an in-home assessment with one of our Care Managers as soon as possible to determine how your care will be delivered. You can expect to commence services within 2 weeks of your in-home assessment by myHomecare.

Is there a cost?

If you are eligible, you’re expected to contribute to the cost of your care if you can afford to. The cost depends on the type of support and the provider. Simple services like house cleaning and meals might cost a few dollars. More complex services like renovation work will cost much more. Please call us to discuss your individual needs and determine how much you may need to contribute.

In accordance with the myHomecare fees policy, no client who is genuinely financially disadvantaged is refused service.

How do we meet our client’s special needs?

myHomecare services are planned to meet the individual needs of clients. Care Plans are developed with consideration for a client’s specific language, cultural and religious requirements. myHomecare maintains close working relationships with local Veteran, Dementia, CALD and ATSI communities. If you would like to discuss your particular requirements please contact us.

Learn more on CHSP in your area. Call us on 1300 20 90 20.


Government support packages in more detail

There are a number of government-funded packages available, based on your individual needs and allocated funding by the government and if applicable, how you want to pay for your service provider.

Home Care Packages (HCP)

There are 4 levels of Home Care Packages.

Learn more

Transitional Aged Care Program (TRANSPAC)

Transition care helps you recover after a hospital stay.

Learn more

Short Term Restorative Care (STRC)

Designed to help you reverse or slow any difficulties.

Learn more

Department of Veteran Affairs and Veteran’s Home Care Program

There are two types of funding for veterans and family.

Learn more

Private funded care

For over 20 years myHomecare’s pioneering businesses have been offering their clients a simple way to access the full range of in-home services under a private funding arrangement. Learn more about private funded care

At myHomecare we understand there may be times in our life when we may need a little help.



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