Aged Care Quality Standards

December 14, 2020

It is important to note that the Australian Government has been developing a set of standards and guidelines through their Aged Care Quality and Safety Commission. Most aged care providers have to abide by these guidelines in order to keep operating within the aged care system. 

What does an approved aged care provider do?

In order to operate and receive government-funded aged care service providers have to apply to become an approved provider and they are assessed on a number of quality standards. You have to be an approved provider to provide services including

  • Home care
  • Residential aged care
  • Flexible care, including transition care and short-term restorative care

 Is myHomecare an approved provider?

Yes, myHomecare prides itself on its high standard of quality care and we are subject to the checks and balances to maintain our approved provider status. 

What are the quality standards as decided by the Australian Government?

The Aged Care Quality and Safety Commission has developed a set of standards to which all approved providers must consistently demonstrate their compliance. We have summarised the standards as a helpful guide. 

 1. Consumer dignity and choice. 

People receiving care are treated with dignity, respect and can maintain their identity and make informed choices and providers have a culture of inclusion and respect, they support their recipients and respect their privacy. 

 2. Ongoing assessment and planning with consumers.  

Both providers and people receiving care work in partnership to plan their services and support. 

 3. Personal care and clinical care.

The provider delivers safe personal and clinical care to the recipient. 

 4. Services and supports for daily living.

Providers deliver safe and effective services and support that optimise their recipient’s independence, health, wellbeing and quality of life so the recipient can live the way they want to live. 

 5. Organisation’s service environment.

Providers deliver a service environment that makes the recipient feel safe, happy and independent. 

6. Feedback and complaints.

The provider seeks continual feedback, engages in continual improvement and acts appropriately on any complaints made so the recipient feels empowered and safe to ask for change when required.

 7. Human resources.

Providers must have skilled, qualified, caring and empathetic staff to deliver quality services to their recipients. 

 8. Organisational governance.

Providers are responsible for delivering quality care within the framework of good corporate governance to ensure recipients feel safe and secure with their provider and service delivery. 

If you would like more information about our quality standards and delivery of aged care services, you can contact our team of experts today on 1300 20 90 20. 

For more information on aged care, you can download our handy checklist to help you feel prepared and confident.


Helping you get the right care

Our help is absolutely free and we will guide you through everything you need to know about accessing Government-funded home care. Call us on 1300 20 90 20

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